How to Fix QuickBooks Online Error 324 (Account Not Found at Bank)
Solve QuickBooks Error 324 (account not found at financial institution). Steps to reconnect changed account numbers or manually import transactions via .QBO Web Connect.
QuickBooks Online displays: "Error 324: QuickBooks can’t find your account on your financial institution’s website." The account card shows a disconnection warning.
The bank changed your account number, upgraded your account type (e.g. from personal to commercial checking), or consolidated accounts during a bank merger.
Intuit queries the bank using the previous unique account identifier. When the bank returns a 404 or new account index, QuickBooks stops the feed until manual re-linking.
How to Resolve Error 324 in QuickBooks
Check If Bank Upgraded Your Account
Log in to your bank and verify if the account number or account name changed (common after bank acquisitions or security re-issuances).
Relink the New Account in QuickBooks
Go to Bank Transactions, click Link Account, search for your bank, and select the newly named account from the dropdown list.
Bridge the Transaction Gap via Web Connect
Re-linking often misses transactions from the transition period. Download the statement and upload a .QBO file to fill the gap.
Instant Workaround: Fill the Account Transition Gap with .QBO
Convert your statement PDF or CSV below to ensure zero missing transactions during the account re-link. Includes penny-matched balance validation.
Convert Bank Statement Statement to QBO & Excel
100% private in client-side memory. Zero files uploaded to any server.
Drop your Bank Statement PDF or CSV here
or click to browse from your device • Maximum 500 pages supported
Frequently Asked Questions About Error 324
Will relinking create duplicate historical transactions in QuickBooks?
Only choose a start date that matches your last reconciled balance date when relinking. For earlier transactions, use QuickFinSync’s date-filtered .QBO export.